FREQUENTLY ASKED QUESTIONS
Powerscreen Mid-Atlantic provides material processing equipment, replacement parts, equipment rentals, and service support for customers throughout North Carolina, South Carolina, Virginia, and West Virginia. Since 1996, our team has helped businesses find solutions for crushing, screening, washing, recycling, forestry, and material handling applications.
Whether you operate a quarry, manage a construction site, process recycled materials, or work in forestry and land management, our team can help you explore equipment options and support your operation.
Browse our frequently asked questions below to learn more about our equipment, sales process, rentals, parts, maintenance, and service capabilities.
General Questions
What does Powerscreen Mid-Atlantic do?
Powerscreen Mid-Atlantic is an independent dealer specializing in mobile material processing and handling equipment. We offer new and used equipment, rental options, replacement parts, and service support for the aggregate, quarrying, mining, construction, recycling, and forestry industries. Our goal is to help customers identify the right equipment and support solutions for their specific applications.
How long has Powerscreen Mid-Atlantic been in business?
Powerscreen Mid-Atlantic has served customers throughout the Mid-Atlantic region since 1996. With decades of regional experience, our team understands the demands of material processing operations and is committed to helping customers find practical equipment solutions and dependable ongoing support.
What areas does Powerscreen Mid-Atlantic serve?
We serve customers throughout North Carolina, South Carolina, Virginia, and West Virginia. Our regional team includes service technicians who travel throughout these states to assist customers with equipment maintenance, repairs, and support. Contact us to discuss your location and equipment needs.
What types of customers does Powerscreen Mid-Atlantic work with?
We work with businesses of all sizes, from mobile contractors and independent operators to large, stationary quarries and aggregate production facilities. Our equipment and support solutions serve customers in construction, mining, recycling, forestry, demolition, and other material processing industries.
What makes Powerscreen Mid-Atlantic different?
Our approach combines equipment knowledge, application-focused sales support, regional service capabilities, and parts availability. Before a sale, our application specialists work with customers to understand their requirements and identify suitable equipment. After the sale, our parts and service teams help customers maintain their equipment and address operational needs.
Equipment and Product Questions
What types of material processing equipment does Powerscreen Mid-Atlantic offer?
Our equipment range includes crushing, screening, washing, classifying, grinding, chipping, shredding, and conveying solutions. These machines support applications involving aggregates, rock, sand, gravel, coal, minerals, construction and demolition waste, wood waste, and other materials. Equipment recommendations depend on your material, production goals, site conditions, and desired finished product.
What is the difference between crushing and screening equipment?
Crushing equipment reduces larger materials into smaller sizes for further processing or use. Screening equipment separates materials into different size ranges to help achieve the desired product specifications. Many processing operations use crushers and screens together to create a complete production system. Our team can help you evaluate equipment options based on your material and production requirements.
Does Powerscreen Mid-Atlantic offer mobile crushing and screening equipment?
Yes. We provide mobile material processing equipment designed for applications where mobility and flexible site operations are important. Mobile crushers and screening plants can help contractors, aggregate producers, and recycling businesses process materials at different locations. Contact our sales team to discuss the machine configuration and capabilities best suited to your operation.
What industries use Powerscreen Mid-Atlantic equipment?
Our equipment serves a variety of industries, including:
Quarrying and aggregate production
Mining and mineral processing
Construction and demolition
Concrete and asphalt recycling
Waste management and material recycling
Forestry and tree care
Land clearing and vegetation management
Sand, gravel, and material handling
Our team can help identify equipment options for the materials you process and the production requirements of your industry.
What equipment brands does Powerscreen Mid-Atlantic represent?
Our equipment brands include Powerscreen, PROSTACK, Terex, MARCO, Green-Tec, EvoQuip, MDS, and CBI. These product lines cover a range of material processing, conveying, crushing, screening, recycling, and forestry applications. We also provide authorized parts and service support for select Scania, CAT, Deutz, and Volvo engines and equipment. Contact us for information about a specific brand, model, or application.
How do I choose the right equipment for my operation?
Selecting the right equipment starts with understanding your material, required production capacity, finished product specifications, site layout, mobility needs, and operating goals. Our application specialists work with customers before a sale to identify solutions that match their requirements. Contact Powerscreen Mid-Atlantic to discuss your project and explore appropriate equipment options.
Does Powerscreen Mid-Atlantic sell new and used equipment?
Yes. We offer new and used equipment for a range of material processing and forestry applications. Buying used equipment may be an option for businesses looking to expand capacity or meet project requirements while managing their equipment investment. Availability, specifications, condition, and pricing vary by machine. Contact our sales team for current inventory and additional details.
Can I request a quote for equipment?
Yes. Contact our sales team to request equipment information or a quote. To help us understand your needs, provide details about the material you process, your intended application, production requirements, and whether you are interested in purchasing new or used equipment or exploring rental options.
Equipment Rental Questions
Does Powerscreen Mid-Atlantic offer equipment rentals?
Yes. Powerscreen Mid-Atlantic offers rental equipment options for material processing applications. Renting may help businesses address temporary production needs, manage a short-term project, or evaluate a machine for a particular application. Contact our sales team to discuss available equipment, project requirements, rental availability, and terms.
When should I consider renting instead of purchasing equipment?
Renting may be a practical option when you need equipment for a temporary project, additional production capacity, or a specific job without making a long-term purchase. Purchasing may be more appropriate when equipment is required for ongoing operations. The best option depends on project duration, utilization, operating costs, and equipment availability. Our team can help you explore the available options.
How do I inquire about rental equipment availability?
Contact Powerscreen Mid-Atlantic with information about your project, the material being processed, the equipment you need, and the anticipated rental period. Our team can discuss potential equipment options and confirm current availability and applicable rental terms.
Parts and Replacement Questions
Does Powerscreen Mid-Atlantic sell replacement and wear parts?
Yes. We supply replacement parts and wear parts for material processing equipment. Depending on the machine and application, these may include crusher jaws, blow bars, cones, screen media, bearings, filters, and other components. Our parts team works to help customers identify the correct components and minimize unnecessary equipment downtime.
How can I order equipment parts?
You can order parts through our online parts store at https://powerscreenmidatl.parts or contact our parts department by phone.
Parts department: (336) 992-9755
Toll-free: 1-800-PWR-SCRN
When placing an order or requesting assistance, provide your machine make, model, serial number, and part number if available. This information helps our team identify the appropriate component for your equipment.
Does Powerscreen Mid-Atlantic keep parts in stock?
Yes. Our parts operation includes a warehouse of more than 10,000 square feet, stocked to support customers' material processing equipment needs. We maintain off-the-shelf parts availability for many machines, although specific inventory varies by part and model. Contact our parts department to confirm availability before placing an order.
How quickly can replacement parts be delivered?
In many cases, replacement parts can be delivered by the next business day. Delivery times depend on the part, current inventory, order timing, shipping destination, and carrier. Contact our parts department to confirm availability and obtain an estimated delivery timeframe for your order.
What information should I have ready when ordering parts?
To help us identify the correct parts, have the following information available when possible:
Equipment manufacturer and model
Machine serial number
Part number or component description
Quantity required
Shipping destination
Providing accurate machine information can help reduce ordering errors and make the parts identification process more efficient.
Service and Maintenance Questions
Does Powerscreen Mid-Atlantic provide equipment repair and maintenance?
Yes. Our service team provides equipment maintenance, troubleshooting, repair, and other technical support for material processing machinery. Our trained service technicians work throughout North Carolina, South Carolina, Virginia, and West Virginia to support customers' equipment needs.
Does Powerscreen Mid-Atlantic offer field service?
Our service technicians travel throughout our four-state territory to support customers with equipment service needs. Field service requirements depend on the machine, the work involved, the service location, and technician availability. Contact our service department to discuss your equipment issue and determine the appropriate service arrangements.
Where is the Powerscreen Mid-Atlantic service facility located?
Our main service facility is located in Walnut Cove, North Carolina. The facility includes an operations office and a large workshop staffed by trained technicians. It is equipped to handle heavy repair work, machine rebuilds, and custom fabrication.
Contact our service department to discuss whether your machine's repair or maintenance needs can be addressed at the facility.
Can Powerscreen Mid-Atlantic help with major equipment repairs and rebuilds?
Yes. Our Walnut Cove service facility is equipped for heavy repairs and machine rebuilds. We also offer custom fabrication capabilities. The appropriate repair approach depends on the equipment, its condition, and the work required. Contact our service team to discuss your machine and the available options.
How do I schedule equipment service?
Contact our service department and explain the issue or maintenance required. Be prepared to provide the machine make, model, serial number, current location, and a description of the problem. Photos or relevant error codes may also help explain the issue. Our team can review your needs and discuss the next steps and scheduling options.
Can Powerscreen Mid-Atlantic help minimize equipment downtime?
We understand that equipment downtime can affect production schedules and operating costs. Our parts inventory, regional service technicians, and repair capabilities are designed to help customers address equipment issues and maintain their operations. Contact our team promptly when you need replacement parts, troubleshooting, maintenance, or repairs.
Forestry and Land Management Questions
Does Powerscreen Mid-Atlantic offer forestry equipment?
Yes. We offer forestry and vegetation management equipment through our product lines, including Green-Tec and CBI. Equipment options include chippers, shredders, trommels, tracked mulchers, tree care handlers, attachments, and other specialized solutions, depending on the application.
What types of forestry and vegetation management applications can this equipment support?
Our forestry equipment supports applications such as tree care, vegetation management, land clearing, wood processing, green waste handling, and storm debris reduction. The appropriate machine depends on the material, working environment, production requirements, and intended end product.
Does Powerscreen Mid-Atlantic offer tree care equipment?
Yes. Our forestry equipment range includes specialized tree care solutions such as tree handlers, spider lifts, attachments, and related equipment, depending on availability and product requirements. Contact our forestry equipment specialist to discuss your application and identify suitable options.
Company and Contact Questions
Where is Powerscreen Mid-Atlantic located?
Our main office is located at:
Powerscreen Mid-Atlantic, Inc.
715 Indeneer Drive
Kernersville, NC 27284
Our main service facility is located in Walnut Cove, North Carolina. Contact us if you need directions or assistance determining the appropriate location for your equipment or service inquiry.
How can I contact Powerscreen Mid-Atlantic?
You can contact our team by phone, visit our website, or use the relevant contact options for equipment sales, parts, service, and forestry inquiries.
Main phone: (336) 992-9755
Toll-free phone: 1-800-PWR-SCRN
Address: 715 Indeneer Drive, Kernersville, NC 27284
Website: https://powerscreenmidatl.com
Online parts store: https://powerscreenmidatl.parts
For the fastest assistance, include information about the equipment, application, or service you need when contacting us.
How can I get more information about a specific machine?
Browse our equipment pages to learn more about the available product lines and machines. If you need additional information about specifications, application suitability, availability, or pricing, contact our sales team. We can help you determine which equipment options best match your material processing requirements.
Still Have Questions? Contact Powerscreen Mid-Atlantic
Whether you need a new crusher, a screening plant, used equipment, a rental solution, replacement parts, or equipment service, Powerscreen Mid-Atlantic is ready to help.
Contact our team to discuss your application, request a quote, check parts availability, or learn more about our material processing and forestry equipment solutions throughout North Carolina, South Carolina, Virginia, and West Virginia.